Onyx

FAQs

Q1. How Do I Get my $500 refund?

I did not collect it, Lake County did. Call 219-755-3155 to get your refund.

Created: Apr 26, 2026

Q2. I Cannot Login?

Check your username and password for Case sensitivity.

Created: Apr 26, 2026

Q3. Is there a phone number I can call for help?

Stacy's phone is near the bottom of every auction certificate. Don's number is 219-406-1974.

Created: Apr 26, 2026

Q4. What is the difference between day of sale number in the excel files and Lot Number?

Nothing. they are exactly the same number.

Created: Apr 26, 2026

Q5. What are the little green buttons that show once I click Start Bidding Link?

The little Green buttons are the day of sale or Lot number from the excel files. Once you click on one it will turn Red, that is the one you are bidding on. You then will see the data from the excel file (certificate) below.

Created: Apr 26, 2026

Q6. When will my certificate number be auctioned off or called?

I get asked this question 50 times an Auction. The answer is for First Timers, it depends how many people are bidding. If no one bids on a First Timer certificate then it is 30 seconds per number, else it is longer. So that is around 2 per minute, around 100 per hour.

Once the First Timers are done, the Repeaters get 15 seconds if no one bids and 30 if someone does. So from Tuesday on look for 4 per minute or 250 an hour. My suggestion to you is that if you are going to bid on a Repeater, do a Proxy Bid and let the computer bid for you. There is a video link on the home page on how to proxy bid.

Created: Apr 26, 2026

Q7. How can I check which lot is currently up for bidding?

On the Start Bidding Link, the Auctioneer is on Lot XX is the Lot being currently auctioned off. You can bid on other Green Buttons too if you are not interested in what the Auctioneer is Bidding on. The Lot Number you are on will be in red.

Created: Apr 26, 2026

Q8. How will I know if I’ve won the bid?

You can check the “Winning Bids” link on the left side — or look for the green "You Won" marked right next to the Lot Number (Has a biege background)..

Created: Apr 26, 2026

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